Payments
An advance confirms your booking; the balance is payable as per the payment schedule on your quotation and booking confirmation. All amounts shown are planned estimates — the final charge is based on real-time usage (distance, hours/days, tolls, parking, permits) and any difference is payable by the customer.
Cancellation charges
Cancellation charges are calculated on the advance paid:
- More than 48 hours before pickup — free, full refund of the advance.
- 24–48 hours before pickup — 25% of the advance is retained.
- 6–24 hours before pickup — 50% of the advance is retained.
- Less than 6 hours before pickup, or no-show — 100% of the advance is retained.
Cancel as early as you can — earlier cancellations cost less.
Non-refundable regardless of timing
Payment-gateway charges on the refund, and any third-party cost already incurred on your behalf (an inter-state permit already taken, accommodation or entry already booked), are non-refundable.
When the trip cannot run for reasons beyond our control
If weather, natural events, landslides, road closures, strikes or government orders stop the trip from running at all, no cancellation charge applies: the advance is refunded (less the non-refundable items above) or moved to a new date in full, at your choice.
Refund method & timeline
Approved refunds are returned to the original payment method within 5–7 business days; your bank or UPI provider may take a little longer.
Amendments & reschedule
To change the date, time or vehicle, contact us as early as possible — we will do our best to accommodate at no charge, subject to availability. A change requested close to pickup may be treated as a cancellation and rebooking.
Questions? Call +91 87777 87272 or email reach@sara.cab. Full terms: sara.cab/terms-and-conditions.