Payments
An advance confirms your booking; the balance is due before or at the start of the trip. All amounts shown are planned estimates — the final charge is based on real-time usage (distance, hours/days, tolls, parking, permits) and any difference is payable by the customer.
Cancellation charges
Cancellation charges are calculated on the advance paid:
- More than 48 hours before pickup — free, full refund of the advance.
- 24–48 hours before pickup — 25% of the advance is retained.
- 6–24 hours before pickup — 50% of the advance is retained.
- Less than 6 hours before pickup, or no-show — 100% of the advance is retained.
Cancel as early as you can — earlier cancellations cost less.
Non-refundable regardless of timing
Payment-gateway charges on the refund, and any third-party cost already incurred on your behalf (an inter-state permit already taken, accommodation or entry already booked), are non-refundable.
Refund method & timeline
Approved refunds are returned to the original payment method within 5–7 business days; your bank or UPI provider may take a little longer.
Amendments & reschedule
To change the date, time or vehicle, contact us as early as possible — we will do our best to accommodate at no charge, subject to availability. A change requested close to pickup may be treated as a cancellation and rebooking.
Questions? Call +91 87777 87272 or email reach@sara.cab. Full terms: sara.cab/terms-and-conditions.